Contact

BNP Paribas Fortis

For administrative support:

• if your Isabel card is damaged, lost or stolen, or you have forgotten your password,
• for changes to or cancellation of the BNP Paribas Fortis e-link agreement.

Phone number : 02/565 28 34, 08:00 - 17:00 (working day)
Fax number: 02/228 81 54, 08:00 - 17:00 (working day)
Mailbox: Hdisabel@bnpparibasfortis.com

Isabel

• Web Support

  Isabel Web Support is a search engine that enables you to find information on anything and everything to do with your daily use of Isabel, plus assistance in case of problem.
  This on-line service is permanently available, 24/7 and is free of charge.

   

• Helpdesk

  The Isabel helpdesk is accessible for all sales or administrative information and for technical questions.
  You are guided quickly and simply to the right solution number with the help of a spoken menu. You can then enter the solution number into the search engine on this support website. This means that you have an extensive solution in clear language with screen prints, references to supplementary information and manuals. Where necessary, detailed technical information that you can pass on to your IT manager is also added.
  Waiting on the line for a long time and writing things down yourself is no longer necessary. Now, you only have to talk to a helpdesk operator in exceptional cases.
  
  Phone (every working day from 8 AM till 6 PM):
  • EN: 02 404 03 04